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For employees working from home, whether customer-facing or internal, the only reliable and guaranteed media path has been a landline for decades. Phone and video calls over a home Internet link and average Wi-Fi network have been nearly impossible when it comes to a high-quality user experience. Why?

The ongoing migration to everything-as-a-service (XaaS) solutions and telco cloud continues to disrupt old business models and traditional hardware/software architectures associated with the last two decades of legacy IT infrastructure.

Telco cloud is a next-generation network architecture that brings together Software Defined Networking (SDN), Network Functions Virtualization (NFV), and cloud-native voice, data, video, messaging, and collaboration applications over a distributed cloud computing network.