Elevate Your Customer Experience
ConnX CCaaS uses AI-driven interactions, omnichannel engagement, and real-time analytics to create frictionless customer journeys and measurable outcomes, no matter the contact volume.
Pain Points & Solutions
Siloed Channels
Unified console for voice, chat, email, social
High Operational Costs
Cloud-based CCaaS cuts hardware & integration expenses
Inefficient Agent Workflows
Unified agent desktop + skill-based routing speeds resolutions
Cloud-Based
ConnX’s cloud-based contact center allows your staff to securely work from home or office with integrated connectivity, unified communications and security.
Elevated Experiences
Our intelligent and synchronized routing and self-service capabilities enable superior customer engagement experiences.
Omni-Channel
ConnX Contact Center is fully omni-channel allowing you to optimize your agents as your business demands. Expand your voice only contact center to service chat, email, social and video requests from your customers.
Workforce Management
Utilize our tools to better optimize your contact center staff scheduling to increase productivity and better manage your operating expenses.
Analytics
Through ConnX’s business intelligence tools you can optimize your customer journey and revitalize their engagement.
Self-Service
Offer your customers tools and automation to help them get answers faster and reduce call times for repeated tasks thus giving your staff more time to handle more complex calls.
Key Features & Benefits
Omnichannel
Single interface for all channels
Advanced Routing
Skill-based, AI-driven distribution
Real-Time Analytics
Track AHT, FCR, NPS
Quality Management
Call recording & targeted coaching
Scalable Cloud Architecture
Instantly handle spikes in volume
We are here to simplify your customer journey.
We understand the complexities of transforming and managing your contact center. Let us tackle the complexity, so you can focus on your core business.